Stella Beauty does not have a physical store. We are online based only.
100% NZ owned and operated from Auckland, New Zealand.
We are an online store, so you can shop 24 hours a day!
For all enquiries, we’ll do our best to get back to you as soon as possible. Please allow extra time for public holidays and weekends.
Shopping With Us
New Zealand Wide
Shipping is free New Zealand wide for all orders over $75. We currently only ship within New Zealand. For all orders under $75, a standard flat rate of $6 urban and $8 rural for shipping applies.
All orders will generally be shipped the following working day. If you place your order on a Friday or over the weekend, it will be sent the following Monday. Once your item has been shipped, you'll receive an email with tracking details so you can track the progress of your order.
We ship via Go Sweet Spot using Post Haste, Castle Parcels, NZ Couriers services. For the North Island, under normal circumstances, you should receive your order within 1-3 business days once collected, and for the South Island 2-5 business days following collection by the courier. Please allow an extra 2 business days for rural delivery.
Ordering with Us
You can pay for your order with credit or debit card via PayPal or Stripe. If you don’t have a debit or credit card, you can select the bank transfer option at the checkout for internet banking and follow the instructions at the checkout.
We keep your information safe by maintaining a high level of internet security, SSL certifications and allowing only essential personnel access.
If you wish to return a product due to a fault, you must do so within 30 days from the original purchase date. Approved returns will be either replaced or refunded to the credit card used for payment. Customers who have made payments made via internet banking will need to provide their New Zealand bank account details before a refund can be processed.
Unfortunately, we do not accept returns for change of mind and cannot accept returns of opened and used products due to hygiene reasons. To request a return, please fill out our contact form using the link below:
Look good, feel great, earn
Create an account with us so you can earn points with every purchase to redeem on future orders!
Did you know you can earn reward points every time you shop with us? ❤ As part of our loyalty programme, just create and account with us and be sure to be signed in when you place your order. You'll earn points on every purchase which can be redeemed as $ on future orders!
You get 10 points for every dollar spent.
Every 200 points (or $20 spent) = $1 to redeem.