Return Policy

We want you to be totally satisfied with your order, however, sometimes things don’t go as planned. Here you can request a return.

If you wish to return a product, please do so within 30 days from the original purchase date for a full refund of the purchase price, minus shipping. Refunds will be credited to the credit card used for payment. Customers who have made payments made via internet banking will need to provide their New Zealand bank account details before the refund can be processed.

Unfortunately, we cannot accept returns of opened and used products due to hygiene reasons. To complete a return please follow these steps:

1. Fill out the Returns form found here.
2. Package the product or products being returned and ship to:

Stella Beauty
ATTN: Returns
PO Box 528
Orewa 0931

Once we receive your return and have verified that the products are in an unused resalable condition we will process your refund. Please allow up to 5 working days for shipping.​

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